Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Aace's Heating, Air Conditioning & Swamp Coolers has been serving Victorville, CA and the surrounding High Desert communities since 2007. As a trusted name in HVAC, they work with both residential and commercial customers, offering a full range of services including system installation, repair, maintenance, and replacement. Their team of certified, highly experienced technicians is committed to getting the job done right the first time — what they call 'Getting It Done the Aace's Way.' The company offers a comprehensive suite of HVAC services tailored to the unique needs of High Desert living. In addition to traditional heating and air conditioning systems, Aace's specializes in evaporative coolers (swamp coolers), which provide an energy-efficient and environmentally friendly alternative to conventional AC. They also perform ductwork cleaning and inspection to improve indoor air quality and address issues like mold growth or blockages that can affect the health of residents. Ace's sets itself apart through its core values: honesty, punctuality, and a family-oriented culture that extends to how they treat every customer. The company is BBB-accredited with an A+ rating, a Hero Registered Contractor, and a recipient of the Best of HomeAdvisor award. They offer a 15% discount for military personnel and seniors, and their bilingual team (Se Habla Español) ensures they can serve the full diversity of the Victorville community. Whether a customer needs a quick repair, a new system installation, or guidance on which HVAC solution best fits their home or budget, Aace's provides knowledgeable consultations and cost-effective recommendations. Their goal is to ensure every customer is comfortable, safe, and satisfied — backed by a team that treats every job with professionalism and care.
Phong was amiable, diligent, and kept us updated on his progress. He thoroughly demonstrated and explained his work upon completion, and left the area tidy. Additionally, James called to check in during the installation, which was much appreciated. Phong's excellent performance is highly commendable.
The service provided was exceptional, with a friendly and efficient approach. The technicians arrived on time and waived an additional fee to rectify an issue from a previous contractor. They even shared photos of the completed work. Considering their willingness to travel to Redlands, this company is highly recommended for customers in the area.
Joshua came to provide an estimate for the necessary work and presented supporting photographic evidence for his recommendations. Impressively, he was able to get the furnace functioning while I contemplated my options, and he did not charge a service fee. This excellent service is greatly appreciated.
Seth and his team displayed professionalism and consideration throughout the entire installation process. They maintained clear communication with us at every stage. We appreciate their transparency, insights, and diligent efforts. Their attention to detail and craftsmanship have earned our sincere gratitude.
The representative was very clear and informative. The service technicians were thorough, clean, and did a commendable job. However, upon inspection, the representative deemed the initial work unsatisfactory, prompting a different crew (Felix and Ricardo) to return and redo the entire task, resulting in a fantastic outcome. The company's dedication to quality is commendable.