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In-depth conversations with industry professionals.
Jake Burges, owner of Santa Monica Appliance Repair, on what it takes to compete in LA's most expensive and saturated repair market — and why reputation management is now a full-time job.
Kevin Arnow, owner of Burbank Air Conditioning Repair, on surviving peak summer demand, building maintenance contracts for year-round revenue, and what the R-22 to R-410A to R-454B transition has meant for his business.
Justin Rossman, owner of Elite Subzero Repair in Los Angeles, on why specializing in Sub-Zero, Wolf, and Viking was the best business decision he ever made — and what it actually takes to work on equipment that costs more than most people's cars.
Bryan Karr, owner of Santa Clarita Appliance Repair, on building a local repair business, the brands driving his call volume, and why answering the phone still matters more than any marketing strategy.