Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Burbank Appliance Repair is a trusted, family-owned appliance repair business that has been serving Burbank, Glendale, Pasadena, and the greater San Fernando Valley since 1999. Founded by Jeremy Perelis out of a garage on Glenoaks Boulevard, the company grew from a one-man operation into a team of eight experienced technicians, most of whom have been with the company for over a decade. With more than 47,000 appliances repaired and a 4.9-star rating, Burbank Appliance Repair has built a reputation for showing up on time, fixing things right the first time, and treating every customer's home with care and respect. The company services all major household appliances, including refrigerators, washers, dryers, dishwashers, ovens, stoves, ranges, and microwaves. Their technicians are factory-trained on a wide range of brands, from everyday names like Whirlpool, GE, Samsung, and LG to premium brands such as Sub-Zero, Viking, Thermador, Miele, and Bosch. Same-day service is available, and the team prides itself on transparent, honest communication — including advising customers when a repair may not be cost-effective compared to replacement. Burbank Appliance Repair stands behind their work with a comprehensive guarantee: a 90-day parts warranty, a 30-day labor warranty, and a free service call when a repair is completed. The standard $85 diagnostic fee is waived when the customer proceeds with the repair, ensuring no hidden fees or surprises. The business remains deeply personal and family-run — founder Jeremy's son Daniel is now a certified technician handling Samsung and LG repairs, and the family still answers their own phones. Serving neighborhoods including Burbank, Glendale, North Hollywood, Pasadena, Toluca Lake, Sun Valley, Studio City, and Sherman Oaks, Burbank Appliance Repair combines the reliability and accountability of a local family business with the expertise and capacity of a larger operation. Their guiding philosophy, as Jeremy puts it, is simple: "Treat every house like it's your grandmother's kitchen."
I'm pleased to report that my experience with Burbank Appliance Repair was highly satisfactory. What I initially thought was an issue with my dishwasher turned out to be a plumbing problem, as identified by technician Gary. Gary called in the morning to confirm our appointment and provide an estimated time of arrival. He arrived on time, prepared and knowledgeable, and quickly diagnosed and skillfully repaired the problem. I would recommend this company and specifically request the services of Gary, as he exceeded my expectations.
Our service technician, Greg, was extremely helpful and professional. Our commercial dryer was not spinning or drying properly. Greg thoroughly inspected the unit, had the necessary parts, and completed the repairs in less than an hour, restoring the dryer to full functionality.
I hired a technician from Burbank Appliance Repair to address a minor issue with my dryer at an investment property. They were able to repair the problem efficiently, completing the task in just 30 minutes. I am grateful for their prompt and effective service.
The technicians went above and beyond, working until 8 PM to ensure they could finish the job and leaving the work area clean. I highly recommend this company for their dedication and outstanding service.
This is the second time Greg has come to service our appliances, first our refrigerator and now our dishwasher. He has been exceptional in both instances. He stayed until the work was completed and even returned to finish the diagnosis. I confidently recommend Greg and this company for all your appliance repair needs.