Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
CoolPros Heating and Air is a trusted, family-owned HVAC company based in Anaheim, CA, proudly serving homeowners across 20+ cities in the region. With over 30 years of industry experience and more than 1,000 satisfied customers, CoolPros has built a reputation for delivering exceptional home comfort solutions rooted in integrity, quality craftsmanship, and genuine care for their clients. The company offers a comprehensive range of HVAC services designed to meet every homeowner's needs. From expert heating and air conditioning installation and repair to routine maintenance programs that keep systems running efficiently year-round, CoolPros ensures your home stays comfortable in every season. They also specialize in indoor air quality improvements, helping families breathe cleaner, healthier air inside their homes. In addition to core HVAC services, CoolPros provides attic insulation solutions aimed at maximizing energy efficiency and reducing utility costs. Their belief that 'every system is repairable' reflects their customer-first philosophy — they offer free second opinions and work hard to find solutions before recommending costly replacements. Backed by a 100% satisfaction guarantee and a team described as being 'on a mission to serve people,' CoolPros Heating and Air combines professional expertise with a personal, community-oriented approach that sets them apart from larger, impersonal HVAC companies.
Mario promptly arrived and swiftly diagnosed my air conditioning system. He demonstrated professionalism without any attempts to oversell services, earning my trust. His thorough inspection and valuable guidance showcased his expertise. He accommodated my request on short notice, which not many companies would provide. Mario's actions and explanations convinced me that he knew exactly what he was doing and was willing to share the details with me. I am very satisfied with my decision to call CoolPros Heating and Air.
Riley was attentive and thoroughly educated me about the upstairs system. He displayed professionalism, knowledge, and honesty. Another company had not conducted a comprehensive inspection and tried to convince me that a complete system replacement was necessary. However, Riley's findings, verified through electrical measurements, revealed that a simple repair was all that was required. I have no reservations about calling CoolPros in the future when an upgrade is needed.
Mario and his team were able to promptly troubleshoot and diagnose my HVAC issues on the same day. They determined that a complete furnace replacement was necessary and efficiently installed the new unit the following morning, resulting in less than 24 hours of downtime for a substantial job. I am impressed by their excellent work and fair pricing.
I rarely post reviews, but I feel compelled to give CoolPros this exceptional rating. I'm grateful I contacted them, as they provided top-notch customer service across all departments, from the office staff to the on-site installation team, including the exceptional technician, Mario. After receiving several estimates, including from big-box stores, CoolPros offered the lowest quote, which was significantly less than the others. Unlike some vendors who provided estimates without even inspecting the equipment, Mario thoroughly examined our air conditioning setup, including accessing the attic, before discussing options with me. I emphasized that budget and equipment quality were my primary concerns, and he provided the appropriate solution without any attempts to upsell unnecessary services or equipment. The installation team executed the work quickly and cleanly, and I now have a modern, high-efficiency R32 inverter air conditioning unit thanks to CoolPros. I am extremely satisfied with their service and highly recommend them.
After 18 years, my air conditioning unit failed. Mario promptly arrived, diagnosed the issue, and presented me with a few options. He was very detailed in his explanations, and together we decided to replace the unit with a new one. His quote was fair, and he was able to install the new unit within two days. I highly recommend Mario and CoolPros to anyone seeking an honest and reliable air conditioning company to work with.