Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Gold Ridge Appliance Repair is a licensed appliance repair company based in Santa Rosa, California, proudly serving most of Sonoma County. Their core mission centers on customer satisfaction, offering reliable repairs at affordable prices without the upselling tactics commonly found at other repair shops. Because their technicians do not work on commission, customers can trust that every recommendation is made with their best interests in mind. The company emphasizes efficiency, professionalism, and dependability as their three guiding principles. They strive to complete every job on the first visit, minimizing inconvenience for homeowners and saving them time and money. Whether it's a leaking dishwasher, a malfunctioning refrigerator, or another household appliance issue, Gold Ridge Appliance Repair aims to diagnose and fix the problem quickly and correctly. Gold Ridge Appliance Repair operates Monday through Friday from 9:00 AM to 5:00 PM and is available to respond promptly when customers need assistance. Their team can be reached by phone at 707-525-9686 or by email, making it easy to schedule service at a convenient time. The business is located at 3000 Cleveland Ave., Suite 108, Santa Rosa, CA 95403. Customer reviews speak to the quality and effectiveness of their work, with clients highlighting how Gold Ridge technicians resolved long-standing appliance problems in a single visit that other repair services had failed to fix after multiple attempts. Licensed under #A50135, Gold Ridge Appliance Repair combines technical expertise with a customer-first approach that sets them apart in the Sonoma County appliance repair market.
So far, the experience has been positive. Jeff arrived on time to provide the service. I look forward to working with them again when the new motor is installed, and I hope the repair can be completed by Monday or Tuesday. Thank you!
Jeff was extremely professional in his conduct. He worked with us to coordinate the service appointment for the replacement of our ice maker, accommodating our schedules. Communication was excellent, with updates provided when the new ice maker arrived and when Kenn was scheduled to come and perform the service. Kenn arrived promptly and was courteous. We are happy to recommend Gold Ridge Appliance Repair and will certainly use their services again for any future appliance repair needs.
The Redwood Gospel Missions organization is very satisfied with the service and staff at Gold Ridge Appliance. One of their ministries runs a 30-day emergency shelter for women and children, which generates a lot of laundry that can quickly pile up, even with all appliances functioning properly. They have had issues with dryers and washers breaking down, but Gold Ridge Appliance has been very responsive to their urgent needs and able to provide timely service. The company also repaired a refrigerator for the ministry. The director of stewardship ministries and operations highly recommends Gold Ridge Appliance.
Our household washing machine stopped working on Monday afternoon. I contacted Gold Ridge Appliance that same night and shared the details of the issue. Jeff, the representative, responded promptly and informed me that he had the necessary part and could schedule a service visit that same week. The following morning, Tuesday, Jeff called to say they could come that same day. The field technician, also named Jeff, arrived and efficiently repaired the washer, getting our laundry operations back up and running. We appreciated their quick response, quality workmanship, and local availability. They took the time to do the job right without cutting corners or rushing. As a customer, I'm happy to hire local, high-quality providers like Gold Ridge Appliance again in the future.
Kenn from Gold Ridge Appliance came to our home this morning to assess the issues with the burners on our 20-year-old Whirlpool stove. The burners were not igniting properly and the flames were very low. Kenn cleaned them with a small file, which resolved the problem and restored the burners to full functionality. He also inspected the oven and confirmed it was working well. Kenn provided some helpful recommendations, such as using a silicone pad in the oven instead of aluminum foil, and using a digital thermometer to monitor the temperature control. We are very satisfied with Kenn's work, and we will certainly call Gold Ridge Appliance again the next time we need any appliance repairs. We appreciate their commitment to extending the lifespan of older appliances.