Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Personal Plumbing, Heating & Air Conditioning is a veteran-owned and operated home services company based in Mission Viejo, CA, with over 20 years of hands-on experience serving Southern California homeowners. Their team of licensed, insured, bonded, and NATE-certified technicians specializes in the full spectrum of plumbing, HVAC, and electrical services — from routine maintenance to complex installations and emergency repairs. All technicians are uniformed, drug-free, and background-checked, giving homeowners peace of mind with every visit. On the plumbing side, Personal Plumbing handles everything from leak detection and slab leak repair to toilet installation, repipes, gas leak repairs, water filtration systems, and comprehensive drain services. They also offer full water heater services including tank and tankless water heater installation, repair, and replacement — ensuring Mission Viejo homes always have reliable hot water. For heating and cooling, the company provides AC installation and repair, furnace installation and repair for gas and electric systems, heat pump and ductless mini-split installation, and heating maintenance. Their HVAC team is equipped to handle the demands of Mission Viejo's hot climate, helping homeowners improve energy efficiency and indoor comfort year-round. They also offer a complete suite of electrical services including panel upgrades, EV charger installation, whole-home surge protection, rewiring, and more. With a 4.9-star rating across 1,250+ reviews and same-day service availability 24/7 — including nights and holiday weekends — Personal Plumbing, Heating & Air Conditioning has built a strong reputation as one of the most trusted home services providers in the Mission Viejo area and surrounding communities including Oceanside, Carlsbad, Temecula, and San Diego.
Jason and his team were exceptional! They guided us through the entire process of a whole-house repiping and even helped us secure a rebate for our new tankless water heater. Their work was fast, clean, and thorough - I highly recommend their services.
I had a leak under the sink and called Personal Plumbing. Elias arrived promptly, fixed the issue efficiently, and was incredibly friendly. I was also impressed by how tidy he left the area.
Tyler reached out by phone to address my inquiry and took the time to thoroughly answer all my questions, even providing the specific make and model of the shower valve that needed replacement. He was able to schedule the work within a couple of days. Oscar, the technician, arrived promptly, was respectful (wearing a mask, shoe covers, and floor protection), and helpful (teaching us how to operate the new shower). The cleanup was thorough, and Tyler called immediately after the work was completed to provide a detailed report with photos. Although Personal Plumbing had fewer reviews, they offered the best price compared to the other two companies I had contacted. The entire experience felt personal and positive, and I'm glad I chose them - they will be my go-to plumber for future needs.
The plumber did a good job with the water heater replacement, but it would have been appreciated if they had cleaned up their workspace afterward. I had to deduct a star due to the aggressive sales tactics, as the representative insisted I also purchase an expensive $8,000 water purification system, even absurdly claiming that the municipal water in Rancho Santa Margarita is unsafe to drink.
In March 2023, I experienced a slab leak and contacted Personal Plumbing. They diagnosed a hot water leak in the slab and damage to the sewer line, proposing to charge over $4,000 for 10 feet of sewer line sleeving and over $15,000 for repiping the water lines. Fortunately, I decided to seek additional quotes and found another company that could complete the repiping for around $8,000 - nearly half the price quoted by Personal Plumbing. I waited over a year to write this review, and there have been no issues with my sewer line. I would advise caution when dealing with this company, as they appear to recommend unnecessary and overpriced repairs.