Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Prime Fix Appliances Repair is the San Francisco Bay Area's premier appliance repair company, serving homeowners and families across San Francisco, Oakland, Berkeley, San Mateo, Palo Alto, and surrounding counties. As a BBB-accredited business and official service provider for American Range, Bertazzoni, Hestan, and Zephyr, Prime Fix combines manufacturer-level expertise with the reliability and local knowledge that Bay Area residents depend on. The company's certified, licensed, and insured technicians specialize in diagnosing and repairing a comprehensive range of household appliances, including refrigerators, freezers, ovens, ranges, cooktops, dishwashers, washers, dryers, kitchen hoods, wine coolers, ice makers, and outdoor BBQ grills. Prime Fix services all major brands, with particular expertise in high-end luxury lines such as Sub-Zero, Wolf, Thermador, Viking, Miele, Bluestar, Lynx, and Liebherr, using only manufacturer-approved replacement parts to ensure lasting, quality repairs. What sets Prime Fix apart is their commitment to speed, transparency, and professionalism. They offer same-day and emergency repair services — including weekends and holidays — and their well-stocked service vans allow technicians to complete most repairs in a single visit. Technicians arrive on time in uniform, wear shoe covers, and leave the workspace clean. Pricing is upfront and transparent with no hidden fees, and every repair is backed by a full service warranty. Customers consistently praise Prime Fix for their efficient, knowledgeable technicians and outstanding customer service. Whether it's a refrigerator that won't cool, a washer that won't drain, or a luxury range with uneven heating, Prime Fix delivers peace of mind by getting appliances back to working order quickly and correctly — the first time.
Kerry provided exceptional service in repairing our deli equipment. I had initially attempted to replace the capacitor myself, but it was unsuccessful. I discovered Prime Fix Appliances Repair through Yelp and scheduled an initial assessment. Kerry identified the issue within an hour and returned a week later with the necessary part. The pricing was reasonable, and the appointment scheduling over the phone was very straightforward. He is a diligent and knowledgeable professional. I highly recommend his services.
I greatly appreciate this company for several reasons. First, they responded to my online appointment request immediately, even though it was a Sunday. Secondly, I'm grateful for their online scheduling system. Most importantly, the technician who visited was efficient, courteous, respectful of our home, and knowledgeable. He had already initiated the process of ordering the required parts as he assessed the problem. He returned within a couple of days with the part and completed the repair quickly. After experiencing several unsatisfactory appliance repair services in 2020, I was initially skeptical, but this company exceeded my expectations. I will now confidently turn to Prime Fix Appliances for all my appliance repair needs.
As a single female homeowner, it can be challenging to find reliable, knowledgeable professionals. Kerry demonstrated incredible patience and took the time to explain the situation. He assisted me in assessing and cleaning my dryer vents, even though he was there to fix my washer. He is a kind individual who performs honest, high-quality work. I wholeheartedly recommend working with him and his team. It's admirable that he has a vision to support low-income clients or those in need. He possesses a big heart, exceptional technical skills, and fair pricing.
Den repaired my O'Keefe & Merritt gas stove, and I was impressed by his expertise. He was professional, friendly, and fair in his pricing. I highly recommend Den for all your appliance repair needs. I couldn't be more satisfied with the service I received.
The technician was very personable, knowledgeable, and efficient in his work. He even offered to inspect our grill and hood to ensure everything was still functioning as expected. I will definitely call this company again for any future appliance repair needs.