Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Professional Appliance Repair by US Group is a trusted appliance repair company serving Pacific Palisades, Santa Monica, and the greater Los Angeles area. With over a decade of collective experience, their team of certified and highly trained technicians handles both residential and commercial appliance repairs, completing more than 3,000 repairs per year. Their commitment to quality workmanship and customer satisfaction sets them apart from the competition. The company offers same-day appointments to minimize disruption to customers' daily routines, and provides transparent, upfront pricing with no hidden fees. New customers receive a 20% discount on labor, and a free service call is included with every completed repair. These customer-friendly policies reflect the business's dedication to making appliance repair accessible and stress-free. Professional Appliance Repair services a comprehensive range of appliances including refrigerators, freezers, ice makers, washers, dryers, dishwashers, stoves, ovens, microwaves, heaters, air conditioners, disposals, compactors, range hoods, and HVAC systems. They work on all major brands and models, ensuring that virtually any household or commercial appliance need can be met by their experienced team. The business operates out of two locations — 1515 Palisades Dr, Suite B3 in Pacific Palisades and 2450 Colorado Ave in Santa Monica — and serves an extensive service area spanning much of Southern California. They also adhere to strict health and safety protocols, including masked and gloved staff, vaccinated team members, and daily wellness checks, ensuring a safe experience for every customer.
I was exceptionally impressed by the professionalism and responsiveness exhibited by Professional Commercial Appliance Repair. When our commercial oven suddenly malfunctioned, they promptly answered our call for assistance. The technician conducted a thorough evaluation to determine the cause of the unit's performance issues. They swiftly procured the necessary replacement parts and scheduled a convenient time for the installation. The results were remarkable! The service was not only efficient, but the pricing was also extremely reasonable.
I contacted US Group due to problems with my dishwasher. Their technician arrived the same day, immediately identified the issue, and ordered the required part. As soon as the part was available, he returned to complete the repair. The serviceman was meticulous in his assessment and repair work. He explained what he had done and addressed all of my inquiries. I was highly satisfied with the repair service provided by US Group and will rely on them for any future appliance needs.
I encountered an issue with my vintage range and stovetop that had stopped igniting, so I reached out to Professional Appliance Repair. I was fortunate to have technician Alex visit my home on New Year's Eve. I was amazed by his professionalism, expertise, and kindness. He swiftly diagnosed the problem and completed the repair the same day. What I appreciated most was his thorough explanation of the issue and the repair process. The cost was also very reasonable for the exceptional service provided. I couldn't be more pleased with the experience and highly recommend Professional Appliance Repair, as well as Alex's outstanding service.
This appliance repair company provided friendly service and excellent results. I had a remarkable experience with them. Denny, our technician, was truly remarkable. He arrived on time, was polite, and clearly communicated throughout the process. He quickly diagnosed and fixed our Thermador range, demonstrating impressive expertise. What stood out the most was the pricing, which was lower than the quotes from other competitors. I truly appreciate the honest service and efficiency, and I will certainly reach out to them for any future appliance repair needs. Highly recommended!
Serg Sadkov was our repair technician. He arrived on time and accurately diagnosed the issue with our four-year-old Blue Star oven, which was not heating properly. He had the necessary parts in his truck and swiftly resolved the problem. He was highly professional and capable. I highly recommend him and the Professional Appliance Repair Co.