Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
SERVPRO of El Dorado Hills/Placerville is El Dorado County's trusted restoration and cleaning company, providing comprehensive services for residential and commercial properties. As a family-owned business operated by Douglas Lee and Kelsey Scott, they combine the resources and training of SERVPRO's nationwide franchise system with a deep understanding of the local community. Their team is available 24 hours a day, 7 days a week to respond to emergencies of any size, from minor water leaks to major fire damage events. The company specializes in water damage restoration, fire and smoke damage restoration, mold and mildew remediation, storm damage response, and biohazard and crime scene cleanup. They also offer a full range of specialty and general cleaning services, including duct cleaning, odor removal, document restoration, contents handling, and virus/pathogen cleaning. Their service area spans El Dorado Hills, Placerville, Diamond Springs, Cameron Park, and Shingle Springs. All staff members undergo rigorous initial and ongoing training at SERVPRO's corporate facility and hold IICRC industry certifications, ensuring they use the most up-to-date techniques and equipment. The team is praised by customers for professionalism, thorough communication, and quality workmanship, reflected in a 5.0 Google rating across 281 reviews. Whether clients choose to file a homeowner's insurance claim or pay out of pocket, SERVPRO of El Dorado Hills/Placerville guides them through every step of the restoration process. Their mission is to minimize disruption and restore properties so completely that it's 'Like it never even happened.'
Scott Baldwin was excellent. He arrived on time and clearly explained Servpro's planned actions. After thoroughly preparing the room, he promptly began the demolition work. The production manager, Brandon Lee, also came and further clarified the ongoing process, assisting the crew. We greatly appreciated Brandon's multiple visits. These professionals were all courteous, polite, and considerate of the work environment. Our friends highly recommended Servpro, and we wholeheartedly agree. We are very satisfied with Servpro's service and workmanship.
Half of our home was flooded due to a laundry room incident. We contacted various mitigation companies and selected David's team. They provided very professional and reliable service. Their work was clean, timely, and accompanied by great communication. Scott Baldwin and Sidney Randle led the project, along with several other skilled individuals who contributed to the different tasks. We were highly impressed overall by their competent and well-organized operations.
We initially thought we had a refrigerator issue, but it turned out to be a leaking refrigerator water line that had caused mold. We called Servpro of El Dorado Hills and had a very positive experience. There was a change in the team on the second day, but they still performed well. Arturo, the General Manager, came to collect the equipment and discovered a separate leak under our kitchen sink. He kindly left the equipment overnight to dry out the sink area. The next day, Stonewall checked the moisture levels, which were still slightly high in one small area. Arturo then thoroughly inspected the house and left the equipment for one more day to ensure complete drying. I appreciate Arturo's dedication to our satisfaction and his efforts to ensure the job was done excellently. I highly recommend Servpro of El Dorado Hills for any water damage issues.
A kitchen fire made our house uninhabitable due to smoke damage, and Servpro of EDH has been caring for us like family since the incident began. I've been in touch with Brad and David from the start, and they've been exceptionally professional, reliable, and trustworthy. I'm incredibly grateful. I also want to give a shout-out to Karina, Adriana, and Ud for their amazing work during the entire packing and inventory process of my entire home. They exceeded my expectations with their tireless efforts and thoughtful consideration for every single item. They demonstrated true professionalism, kindness, and responsiveness to our questions. Servpro of EDH has transformed an unfortunate situation into a manageable one, taking care of everything from dealing with our insurance company to ensuring our clothes were dry-cleaned immediately so our children had something to wear. They are genuine, caring people who go above and beyond for their clients. For any fire, smoke, water, or mold damage, Servpro of EDH is the only company I'll be calling. Their reviews are accurate, and they truly are the professionals you can trust with your entire home and belongings.
Lawrence and Tyrone were very polite, knowledgeable, professional, and thorough in their work. They completed the task in a timely manner. I would definitely use Servpro again and request Lawrence and Tyrone specifically. I highly recommend Servpro of El Dorado Hills.