Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
US Appliance Repair is a trusted, family-owned and operated appliance repair service based in Simi Valley, CA, proudly serving the San Fernando Valley and Ventura County since 2012. With more than 15 years of hands-on experience, the company has built a strong reputation for delivering honest, high-quality, and affordable repair services to residential customers throughout the region. Their team of professional, factory-trained, and certified technicians is committed to getting appliances fixed right the first time, with on-time service appointments that fit customers' busy schedules. US Appliance Repair handles a comprehensive range of household appliances, including refrigerators, washers, dryers, ovens, stoves, ranges, dishwashers, freezers, microwaves, ice makers, cooktops, and wall ovens. The company is certified to work on all major appliance brands, including Electrolux, Frigidaire, and more. Unlike many competitors, US Appliance Repair uses no third-party contractors — every job is handled directly by their own family team, ensuring consistent quality and accountability on every service call. Customer satisfaction is the cornerstone of the US Appliance Repair philosophy. The company provides upfront estimates before any repairs begin and will notify customers of any unexpected costs that may arise. All completed repairs come with a custom warranty tailored to the individual service performed, and the team stands behind their work 100%. Special discounts are available for firefighters, law enforcement officers, seniors, veterans, and for labor costs, reflecting the company's deep appreciation for their community. In addition to professional repair services, US Appliance Repair also offers DIY hands-on training programs and appliance parts, helping homeowners save time and money by learning to handle minor repairs themselves. They serve a wide coverage area including Simi Valley, Thousand Oaks, Moorpark, Camarillo, Oxnard, Ventura, Westlake Village, Malibu, and many more communities throughout Ventura County.
The owners, Chris and his wife, were very friendly and easy to work with. We were able to schedule the repair for the very next day. Our previous warranty provider had refused to fix our dryer after sending us the part. We decided to take a chance and call a local repair company, and Chris was able to fix it the same day using that part. He went above and beyond, even helping to fix our dryer vent hose and vent. We are glad we called them and will be sure to keep them in mind for any future appliance issues.
Chris from US Appliance arrived promptly at my home, kicking off a great experience. His analysis of the problem and the solutions we planned were exceptional. His work was also exceptional, and I plan to use him whenever I have an appliance issue. He ranks among the best. Thank you, Chris and Ana.
I had a great experience with US Appliance. I found their information online and called, and Ana answered right away. She was able to schedule me for the next day, and even mentioned the possibility of same-day service. To my pleasant surprise, they were able to come out the same day. Chris, the technician and owner, did a great job. This husband-and-wife team provides excellent customer service and workmanship. I would recommend them to anyone needing appliance repair.
My initial booking experience with Ana was great. She helped navigate the insurance claim process. Then, Chris arrived on time and was incredibly helpful. He even took the time to allow my 4-year-old to learn. It was an awesome experience, and I highly recommend them.
Both Chris and Ana were very helpful in addressing our broken dryer. Chris arrived on time, demonstrated extensive knowledge, and was extremely helpful. In the end, we decided to replace the whole dryer, and even then, Chris provided suggestions on makers he has had good experiences with. We highly recommend them, and we will definitely be calling them again in the future.